Description
Delivering excellent customer service is the key to winning loyal customers and boosting repeat orders. Let our trained eCommerce support agents handle your email and chat inquiries with speed, professionalism, and a smile.
We specialize in managing customer communication for WooCommerce, Shopify, Amazon, Etsy, and other platforms — all while keeping your tone and branding intact.
What we offer:
- Prompt email support using tools like Freshdesk, Zendesk, HelpScout, and other ticketing systems
- Real-time live chat support using platforms like Tawk.to, Crisp, LiveChat, etc.
- Handle order status inquiries, shipping updates, refunds, returns, and complaints
- Respond to product-related questions, FAQs, and pre-sale queries
- Customizable scripts and canned responses based on your business
- Daily logs and transparent communication
- Available for flexible hours or full coverage depending on your needs
Whether you’re just starting or scaling, we’re ready to serve as your virtual customer care team.
Why Me?
- 5+ years experience in eCommerce support
- Skilled in major ticketing platforms and live chat tools
- Fast response time and native-level English communication
- Friendly, empathetic, and brand-focused tone
- Affordable, scalable, and fully remote team
How to Order:
- Choose the package that matches your support volume
- Add-to-Cart and Checkout
- Once we have received your order, we will open a support ticket to collect your requirements
- After receiving your access and brand tone guidelines, a dedicated agent will be assigned to start providing support
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