eCommerce Customer Support – Email & Chat Support for Your Store

Delivering excellent customer service is the key to winning loyal customers and boosting repeat orders. Let our trained eCommerce support agents handle your email and chat inquiries with speed, professionalism, and a smile.

We specialize in managing customer communication for WooCommerce, Shopify, Amazon, Etsy, and other platforms — all while keeping your tone and branding intact.

What we offer:

• Prompt email support using tools like Freshdesk, Zendesk, HelpScout, and other ticketing systems
• Real-time live chat support using platforms like Tawk.to, Crisp, LiveChat, etc.
• Handle order status inquiries, shipping updates, refunds, returns, and complaints
• Respond to product-related questions, FAQs, and pre-sale queries
• Customizable scripts and canned responses based on your business
• Daily logs and transparent communication
• Available for flexible hours or full coverage depending on your needs

Whether you’re just starting or scaling, we’re ready to serve as your virtual customer care team.