General WordPress Support
$40.00 – $350.00
General WordPress Support, right at your fingertips.
WordPress Support Service – Never worry about your WordPress website again. We love fixing WordPress.
* ONE TICKET – ONE ISSUE *
What this service is for?
- Theme Issue
- Plugin Issue
- Platform Issue
- General WordPress Issues like, Theme Installation, Plugin Installation & Set up, WordPress Installation, Back Ups etc…
*** WordPress Speed Optimization and WordPress Security & Infection Removal are not part of WordPress General Support.
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We Fix WordPress Problems
Sometimes stuffs just happens. When it does, our team of WordPress experts will get you back in action.
- Theme Issue
- Plugin Issue
- Platform Issue
- General WordPress Issues like, Theme Installation, Plugin Installation & Set up, WordPress Installation, Back Ups etc…
1. WordPress Fix Request
Let us know the details. We're here to quickly resolve it and ensure your website runs smoothly.
2. Rapid Response
We respond instantly. Reach out for immediate solutions.
3. Communication Hub
We're on it! You'll hear from us through our system once your website task is finished.
4. 24/7 support
Our team is here for you 24/7. We usually start looking at new requests within just two minutes.
The End of WordPress Nightmares
- Back Up For Peace Of Mind
Proactive updates, secured backups and guidance.
- HTTP TO HTTPS
HTTP to HTTPS Services to protect your website.
- Bug Fixes
Fix annoying theme bugs and common WordPress issues.
- Stay Up To Date
We’ll keep you updated with the latest WordPress + plugin updates.
- Integrate Plugins
We will help you with 3rd party apps and plugins
- No More Spam
Protection against normal spam and malware problems.
Other common requests include
- Fix the white screen of death
- Configure a WordPress Plugin
- Set up DNS Records
- Set up website caching
- Fix a WordPress database connections error
- Contact forms not delivering email
- Fix PHP Errors
- Tweak CSS
Questions? Our support team work 24/7 and are delighted to answer any queries you may have.
Expert developer support
At GnosysDigital, we take great pride in the expertise of our team members, all of whom have a minimum of three years of experience as developers.
we also offer non-stop 24/7 support to our clients. This means that no matter the time of day or night, we are here to assist you with any issues or questions that may arise.
Our commitment to providing ongoing correspondence with you or any third parties involved in your project further demonstrates our dedication to delivering top-notch service. Our ultimate goal is to not only meet your needs but exceed your expectations, serving as a reliable and trustworthy long-term partner in all of your digital endeavors.
Track progress online
Our purpose-built task management system, Gnosysdigital.com, lets us handle your requests securely and efficiently.
We will send you the progress of your work via ticket system or chat.
it gets encrypted and is only accessible by our staff when working on your task. You can track who has viewed the information
We can also set up and configure website backups, which we take twice a day and scan for potential security issues or unexpected file changes.
Direct Communication
Requesting a fix puts you in direct contact with one of our engineers, through our purpose built secure system.
Don’t worry if you aren’t sure if you have the right information for us, or if you struggle to describe your website problem accurately. We’ll work with you to gather the data we need and aim to have you sorted as quickly as possible.
You can also reach us via live chat or ticket system
Our Promise to you
Satisfaction Guaranteed: We’re committed to your satisfaction. If you’re not happy, we’ll make it right.
Quick Response: Our team is dedicated to providing quick responses to any issues that may arise, with most problems being resolved within 2 hours.
Diligent Teams: Our diligent teams work meticulously to ensure quality and accuracy.
Backups Taken First: We prioritize your data security. Backups are always taken before any major changes.
Task Example
Proactive WordPress Maintenance
- Fix Configuration
Resolve issues related to incorrect settings in the WordPress dashboard, plugins, or theme configurations that impact site performance and functionality.
- Fix Mail Delivery Errors
Identify and fix issues preventing the successful delivery of emails from the WordPress site, such as misconfigured email settings or server limitations.
- Fix White Screen of Death
Troubleshoot and resolve the issue of a blank white screen appearing on the site, caused by PHP errors, theme conflicts, or memory limitations, to restore site functionality.
- Fix Connectivity
Troubleshoot and address problems with the site’s connection to the server or database caused by network issues, server configurations, or firewall restrictions.
- Fix File Uploads
Address errors preventing users from uploading media files to the site, such as file size limits, server permissions, or plugin conflicts.
For Domain
- Configure DNS
Gnosysdigital.com offers expert assistance in setting up and managing various DNS records, ensuring seamless functionality across all nameservers.
- Add Cloudflare
Safeguard your website with Cloudflare’s advanced security features. We’ll handle the migration of your DNS to Cloudflare for enhanced protection.
- Set up Google Apps
Simplify the integration of Google Apps with your domain by configuring MX and CNAME records. Our experts will guide you through the setup process.
- Audit DNS
Let us review your DNS setup, identify errors, and optimize your configuration for improved performance. Receive a detailed report on your DNS health.
- Create an SPF record
Enhance email deliverability by configuring SPF records to authenticate your domain’s emails. gnosysdigital.com ensures proper setup and verification.
- Â Set up custom nameservers
Customize your DNS resolution with vanity nameservers like ns1/ns2.yourdomain.com. gnosysdigital.com can assist in configuring these unique nameservers with your provider.
For Backups
- Set up Backups
We take the worry out of backups by configuring regular, efficient backups of your website files and databases to the secure Gnosysdigital.com server.
- On demand Backups
Create instant backups of your site whenever you need a specific point-in-time version.
- Restore a site
Easily roll back your website to a previous version using the Gnosysdigital.com control panel. For added convenience, our expert team is always available to perform the restoration for you.
for cPanel
- Manage Domains
Create, manage, and organize all your web properties, including primary domains, addon domains, and parked domains (aliases). Easily move them between accounts, adjust file locations, and set up seamless redirects.
- Database Administration
Ensure your website’s data is secure and performing optimally. We offer comprehensive database administration, including auditing, creation, management, and optimization of your cPanel databases. We’ll set up correct user permissions, manage users effectively, and configure secure third-party access.
- Diagnose internal server errors
Facing a frustrating 500 internal server error? Our experts will quickly identify the underlying cause – often PHP errors or .htaccess issues – and either resolve it for you or provide a detailed breakdown of the problem and how to fix it.
- Create FTP Accounts
Easily manage your website files with secure FTP accounts. We’ll guide you through the setup process, advise on secure alternatives like SSH/SFTP, provide correct path information, and even walk you through configuring desktop software like FileZilla.
- Set up Emails
Setting up professional email can be confusing. We simplify the process by managing DNS, configuring your cPanel email services, and providing easy-to-follow instructions for setting up your email on your desktop and mobile devices.
- Set up cron jobs
Free up your time by automating repetitive tasks. We’ll assist you in setting up cron jobs to run scripts for regular site maintenance, data updates, or automated checks using server-side execution or wget requests.
Things we can't do
Bulk Data Entry
For large product uploads (thousands), we explore automated import solutions. Manual input is not offered. Our experienced engineering team (3+ years) handles technical aspects.
Custom Development
If you need a new feature, we can usually find a plugin that will achieve what you want. However we cannot develop you custom features, or modify a plugin to do what you want.
Web Design
We’re extremely talented technically, and can make your site work very well. But we’re not creatives — that’s a task best left to a designer. We tend to work really well with design agencies because we compliment what they do and don’t compete.
Build a new website
We manage existing websites. We don’t create new ones. Loads of development agencies use us though, so we can usually make a recommendation to suit your budget.
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